Robert Deignan is the co-founder and CEO of ATS Digital Services, LLC. He co-founded this company in 2011 as an accomplishment of one of his dreams of being a business owner and entrepreneur.
When Robert Deignan set up ATS, he had acquired sufficient knowledge and skills to fill the voids that were in the tech industry. He had worked with other organizations before and learned how a business is managed, as well as the opportunities that are available. He built a company that serves as a one-stop shop for all tech problems. No matter the kind of issue you are experiencing, ATS has sufficiently qualified experts to huddle the problems.
The range of services that ATS Digital Services offer makes them unique. They have a huge number of experts in fields such as activation, setup and cellular repairs. For instance, if you have a faulty tablet, and you would be interested in online troubleshooting, you can give them a call, and they will assist you to fix the tablet remotely. At ATS Digital Services, there is no need to step into your home when there are options to help customers remotely. However, the company also offers home services for clients who would like to be served in that way. There are also tech problems that need to be fixed through the physical work which can only be done by an expert visiting your home. The good thing is that you will find an expert who is qualified to offer services in your area of need through ATS digital services.
Robert understands that customer service in business means a lot. He wants to make sure that customers know and appreciate that they are receiving and the best services possible. Many companies in the tech industry treat their customers as an inconvenience especially when they need help in fixing equipment. However, at ATS Digital Services, their pride is providing a platform that customers can find solutions to all their problems. The tasks are given to the most qualified experts to ensure that customers get the best services possible. For software issues, ATS has top-of-the-line software that will ensure customers enjoy full services.
Robert Deignan is the Co-Founder as well as the Chief Executive Officer of ATS Digital Services, which is a digital support company designed to help customers worldwide with various technological concerns – from connectivity issues to overall troubleshooting. Deignan attended Purdue University and graduated with a degree in Organizational Leadership. After a couple of brief stints as a player with the Miami Dolphins in 1997 and the NY Jets in 1998, Deignan co-founded Fanlink, Inc., which was his first entrepreneurial venture.
The idea behind ATS Digital Services, according to Deignan, started while he was working for a different company. Before launching ATS Digital Services, Deignan an his business partners worked for an Anti-Malware Software Company and they used to have tech issues when it came to getting the software installed on the user’s machine. The company had a trial software strategy – so that users who were happy with it were able to purchase it after 15 days of using it free of charge.
By 2009, due to the problem that started from having trouble installing the software on user’s machine, the company put up a phone number on their download page in order to communicate with users and get to the end of the issue. As a result of the conversation with the customers, the company came up with a solution, which was to have their own in-house tech support agents remotely connect to users’ computers in an effort to fix the problems.
The strategy was a success, and it helped increase trust from the users. Additionally, Deignan and his associates realized that they were able to charge a fee for the efficacy of the remote service. By the time he moved on and left the company, him and his associates felt that using remote connection technologies was a great opportunity for them to help users fix their computer issues and a great opportunity for them to start a business. When talking about current exciting trends in the industry, Robert Deignan points to the fact that more and more users are now embracing remote technologies in order to fix their computers.